FAQ’s2018-08-22T14:39:27+00:00

Frequently Asked Questions

How It Works Quick Overview2019-01-25T16:20:47+00:00

We look forward to sharing our local farmers fresh harvested items with you!

Every Monday:  We send out our weekly SLO Veg newsletter. It will include the current week’s offering, great recipes, along with updates we may currently have. Email is our best way for communicating with you. Please read our emails to stay up to date with what’s going on here at SLO Veg. During the holidays we may have a special delivery schedule. We love offering “Flash Sales” of items we may have on hand extra at discounted prices. View our website for recipes. All of the recipes we share are simple and easy to make. The veggie tips offered in our emails are great for extending the shelf life of your fruits and veggies.

 

Social Media: Like our SLO Veg Facebook page to receive additional recipes, cooking tips, and the following week’s harvest offering.  We update our FB page weekly on Friday’s for the following week and Monday’s for the current week. Follow us on Instagram to view the current week’s harvest box on Monday’s weekly.

Facebook Link: https://www.facebook.com/SLOVegHarvestDelivery/

Instagram Link: https://www.instagram.com/sloveg/

 

Box Return: We would like for you to please hold on to your empty box and set out for exchange on your future delivery day as we reuse them. Please feel free to carefully unfold the box from the bottom to save space in your home each delivery. If you are picking up your box at a pick up site, please return your empty box to the box return crate.

 

Account Management:  Your account will be set up with recurring payments with our credit card merchant. Your debit/cc will be billed one day prior to your delivery day.

 

Vacation / Account Holds:  When you are ready to place a hold on your account please sign into your account to place your hold. Select your hold date, press save. Bi-Weekly Subscriber Scheduled Delivery Holds: If you would like to return the following week instead of waiting two weeks later, please select 1st & 3rd week, or 2nd & 4th week (depending on which schedule you’re currently on) to switch your delivery week. You will want to delete the current schedule then add (+share) select schedule, save transaction to switch your frequency. Your next delivery date will update upon saving the transaction. You and SLO Veg will receive an email confirmation. Our policy ensures we have the opportunity to adjust our orders with our wonderful farmers.

 

Vacation Hold & Marketplace Schedules / Cut Off Times:

Monday Holds – Place hold by Wednesday prior 2:00 pm cut off

Tuesday Holds – Place hold by Thursday prior 2:00 pm cut off

Wednesday Hold – Place by Friday prior 2:00 pm cut off

Thursday Hold – Place by Monday prior 2:00 pm cut off

Friday Hold – Place by Tuesday prior 2:00 pm cut off

 

Updating Payment Information:   Please log in to your account to update your account or call us directly @ 805-704-8230.

SLO Veg “Market” Harvest Additions: View & Shop our Marketplace in your account. Additions must be ordered 3 days prior to receive on your next delivery.

 

Fresh Flower Bouquets: Flowers to return in March 2019. FarmerMaid Flower Bouquets are designed to look great in a mason jar. Flowers vary throughout the season. Available March – November. Delivered with your harvest box, wrapped in brown paper and a temporary water reservoir.

 

Quick Pickle Kit: Safe, quick, simple, natural way to make pickles & pickled veggies that are ready to enjoy in just 3 days. Pickles made with the Quick Pickle Kit are healthy, low-sodium, low-calorie, crunchy & satiating snack. Additional refill 3-pack seasoning packets ( Bread & Butter, Dill, Sweet).

 

Organic Honey:  “Rock Front Ranch” Cuyama Valley: Pure and Raw Native Wildflower and Black and Purple Sage Honey

 

Fresh Fish: We are partnered with Giovanni’s Fish Market and Grotto in Morro Bay.  We offer 8oz & 16 oz portions. Order as few or as many as you desire. We receive fresh fish twice a week and it’s filleted morning of pick up.  On your delivery day please set out a small cooler with an ice pack on your delivery day to keep your fish fresh until you are able to take care of it. If you are picking up at a pick up spot, please bring an ice pack with cooler to keep your fish cold until you’re ready to store it.

 

Organic Olive Oils: “Wind Dance Farms” Avila Beach: Extra Virgin Olive Oil and Extra Virgin Meyer Lemon Olive Oil

Paleo Items:  “Paleoliscious Bread Company” Paso Robles: Coconut Bacon, Cookie Mix, Pancake Mix, and Bread Mix

 

Organic Balsamic & Vinegar’s: “Chaparral Gardens” Atascadero: Blackberry Balsamic Vinegar, Mission Fig Balsamic, Pear Ginger & Wasabi Balsamic, Star Anise & Vanilla Bean Balsamic, Champagne Mimosa Fruit Vinegar, Fuzzy Navel Peach Fruit Vinegar, Head Ancho Fruit Vinegar, Raspberry Basil Fruit Vinegar, 4 pack mixed variety balsamic/fruit vinegar’s.

 

SLO Veg Signature Coffee Blends: “Joebella Coffee Roasters” Atascadero: 1 lbs bags Blonde, Medium, Dark and Decaf

 

Organic Ancient Seeds & Grains:  “Kandarian Organic Farm” Los Osos: Nude Oats, Red Lentils, French Green Lentils, Brown Lentils – Legume, Cranberry Beans, Ayocote Negro Beans

 

Gifting: You can gift a single or multiple fresh harvest box(es) to your friends. We’re happy to include a personalized gift card with your message. Gift Certificates are available and can be delivered to you or the recipient. We offer discounted packages for 3 and 6 month gifts. Please call us to purchase gift certificates.

 

Referral Program: We currently offer a referral program for all of our current subscribers that we call, “Refer One / Save Some”. It’s very simple. Refer your friends, they sign up, and you save $10 on your next harvest box. There is no limit! Please tell your friends to share your name in their sign up in order for you to receive the savings.

 

We look forward to serving you and hope you enjoy all of our local farmers wonderful fresh harvests!

 

What is our SLO Veg Marketplace?2019-04-05T23:15:46+00:00

We proudly encourage all of our SLO Veg subscribers to take the opportunity to enhance your experience with our service by offering additional local, signature and artisan items from our hand selected partnered businesses.  We love and support our community.  Supporting your local farmers and artisans is being a true “Local” here on the Central Coast.  Sign up today to enjoy our local farmers fresh seasonal harvests with the benefit of sustaining our community. Local Sustainability!

We currently offer the items shown below with many more to come. Enjoy!

SLO Veg Subscriber Marketplace

Assorted Vinegars Gift Set
Chaparral Gardens
$20.00 / 1 Portion

Blackberry Balsamic Vinegar
Chaparral Gardens
$17.00 / 1 Portion

Blackberry Roasted Pepper Fruit Vinegar
Chaparral Gardens
$12.00 / 1 Portion

Champagne Mimosa Fruit Vinegar
Chaparral Gardens
$12.00 / 1 Portion

Fuzzy Navel Peach Fruit Vinegar
Chaparral Gardens
$12.00 / 1 Portion

Giovanni’s Large Fish Portion
Giovanni’s Fish Market & Galley
$18.00 / 16 Ounce

Giovanni’s Small Fish Portion
Giovanni’s Fish Market & Galley
$9.00 / 8 Ounce

Head Ancho Fruit Vinegar
Chaparral Gardens
$12.00 / 1 Portion

Mission Fig Balsamic Vinegar
Chaparral Gardens
$17.00 / 1 Portion

Organic Ayocote Negro Beans
Kandarian Organic Farms
$8.00 / 1 lbs

Organic Brown Lentils – Legume
Kandarian Organic Farms
$8.00 / 1 lbs

Organic Cranberry Beans
Kandarian Organic Farms
$8.00 / 1 lbs

Organic French Green Lentils
Kandarian Organic Farms
$8.00 / 1 lbs

Organic Nude Oats
Kandarian Organic Farms
$10.00 / 1 lbs

Organic Red Lentils
Kandarian Organic Farms
$8.00 / 1 lbs

Paleo Coconut Bacon
Paleolicious Bread Co.
$8.00 / 1 Portion

Paleo Cookie Mix
Paleolicious Bread Co.
$9.00 / 1 Portion

Paleo Original Bread Mix
Paleolicious Bread Co.
$9.00 / 1 Portion

Paleo Pancake Mix
Paleolicious Bread Co.
$9.00 /  Portion
Pear Ginger and Wasabi Balsamic Vinegar
Chaparral Gardens
$17.00 / 1 Portion

Quick Pickle Kit
Quick Pickle Kit
$35.00 / 1 Share

Quick Pickle Kit Spice Packets
Quick Pickle Kit
$15.00 / 1 Share
Raspberry Basil Fruit Vinegar
Chaparral Gardens
$12.00 / 1 Portion

Rock Front Ranch Organic Black & Purple Sage Honey
Rock Front Ranch
$15.00 / 1 1 lbs Jar

Rock Front Ranch Organic Wildflower Honey
Rock Front Ranch
$15.00 / 1 1 lbs Jar

SLO Veg Signature Blonde Roast Coffee Blend
JoeBella Coffee Roaster
$14.00 / 1 lbs

SLO Veg Signature Dark Roast Coffee Blend
JoeBella Coffee Roaster
$14.00 / 1 lbs

SLO Veg Signature Decaf Roast Coffee Blend
JoeBella Coffee Roaster
$15.00 / 1 lbs

SLO Veg Signature Medium Roast Coffee Blend
JoeBella Coffee Roaster
$14.00 / 1 lbs

Star Anise and Vanilla Bean Balsamic Vinegar
Chaparral Gardens
$17.00 / 1 Portion

Wind Dance Farm Extra Virgin Meyer Lemon Olive Oil
Wind Dance Farm
$15.00 / 1 Portion

Wind Dance Farm Extra Virgin Olive Oil
Wind Dance Farm
$15.00 / 1 Portion

SLO Veg Guarantee?2019-01-23T20:09:25+00:00

Yes! We guarantee every item that our farmers grow and harvest. Please remember the items we share from our farmers our fresh picked off the farm. There may be blemish or two, a little dirt on it, or irregular in shape. Please try it first before requesting to replace it. If you’re not completely satisfied with an item you receive, please reach out to us immediately. We will replace the item at our earliest convenience or with your next delivery.  We want you to love every harvest item we offer with our service.  We’re dedicated to offering you our farmers best!  Should you need to contact us, reach us by email: [email protected],  to call us: 805-704-8230.  We love serving you and thank you for being our valued subscribers.  Kind regards, Your dedicated SLO Veg Team

Are Gift Boxes and Gift Certificates available for purchase?2018-08-22T14:34:32+00:00

Yes! We offer gifts of our fresh SLO Veg harvest boxes. We’re happy to deliver directly to your desired friend / family member / or giftee’s home or to a delivery pick up location. We also offer gift certificates. Order your gift certificate(s) on our website shopping cart pages to be delivered with your upcoming delivery. Pick up at our warehouse, or we can mail it directly to the giftee(s). To purchase over the phone contact us: 805-704-8230, email us at ​[email protected]​, or shop online with delivery to you.

How do I cancel my subscription?2018-08-22T14:33:22+00:00

You can cancel your deliveries temporarily by contacting us to suspend your subscription. You will not receive a delivery until you notify us. We can reinstate your account upon hearing from you to restart. To cancel your account/subscription permanently with SLO Veg please contact Amanda or Rachael by email at: [email protected] or by calling us at 805-704.8230. Cancellations must be received 1 week (7 business days) prior to your next scheduled delivery/shipment day. Please ask for a confirmation email to ensure we received and processed your cancellation.

What if I forget to pick up my box at a pick up location?2018-08-22T14:31:54+00:00

Call your pick up location early the next morning to see if your box is still there. SLO Veg does not pick up leftover boxes at locations nor can we guarantee who picked up and who didn’t. Subscribers are responsible for remembering to pick up their SLO Veg Harvest Boxes. We’re sorry if you forgot, or you could not pick up, and your box was discarded. We cannot give credit for boxes that are not picked up.

When will I be charged for my box?2018-08-22T14:36:47+00:00

Our system will automatically bill your credit/debit card 1 day prior to delivery/shipment. If your credit card payment does not go through/declines, our system will continue each night to attempt to bill your card until your payment processes. Please update your account as soon as your receive it to avoid service disruption. Our auto generated email notifying you your card has declined to continue with delivery as scheduled. If you receive an updated card and need to add it, please log into your account on our “My Account” page to add it.

How do I add or change my address, pick up location, box size or how often I receive a delivery?2019-01-23T19:40:45+00:00

To change your box size, pick up location, delivery address, or delivery schedule sign into your account. Click on the “My Account” button at the top right corner of our website home page. Be sure and make any changes before 2:00 pm, 3 business days prior to your delivery. After 2:00 pm the system will lock you out and you will not be able to make any changes.

Monday account modifications received by Wednesday 2:00 pm the week prior
Tuesday account modifications received by Thursday 2:00 pm the week prior
Wednesday account modifications received by Friday 2:00 pm the week prior
Thursday account modifications received by Monday 2:00 pm the week prior
Friday account modifications received by Tuesday 2:00 pm the week prior

How to change your box size:

Delete current selection, then select (+share) select from the drop down menu categories then press save.  Once your update has been saved, you along with SLO Veg will receive an automatic email with confirmation.

 

How to change your delivery frequency:

If you are a bi-weekly delivery and would like to resume the following week instead of waiting two weeks for your next delivery.  Please delete the current 1st & 3rd or 2nd & 4th week schedule that you are currently on. Then update by selecting (+share) select the schedule you desire and press save.  Once your transaction is saved your next delivery day will be posted.  You along with SLO Veg will receive an automatic email confirming your next delivery date.

 

How to change your pick up location:

Please email or call us directly to update your pick up location.  Our system will not automatically allow you to change locations due to routing purposes.  Email us at: [email protected] or call our administrative number: 805-704-8230.

 

How to change your delivery address:

Log into your personal account, update with your new address.

 

How to change your delivery day:

Please email or call us to switch your delivery day.  We will manually update your desired day on our end.  Our routing system will not allow subscribers to change delivery day on your end.  Email us: [email protected] or call our administrative number: 805-704-8230.

 

When will I get my next box if I am on hold?2019-01-23T19:52:19+00:00

Weekly Subscribers:

Your next delivery will occur on your next regularly scheduled delivery day at the end of your hold date. When placing your hold, please select your return date 2 day’s prior to your next desired delivery day.  Once you’ve placed your hold and saved the update, you along with SLO Veg will receive an automatic email confirming your next delivery date.

 

Bi-Weekly Subscribers:

If you are a bi-weekly delivery and would like to resume the following week instead of waiting two weeks for your next delivery.  Please delete the current 1st & 3rd or 2nd & 4th week schedule that you are currently on. Then update by selecting (+share) select the schedule you desire from the drop down menu and press save.  Please select your return date 2 day’s prior to your next desired delivery day.  Once you’ve placed your hold and saved the update, you along with SLO Veg will receive an automatic email confirming your next delivery date.

Can I place a hold on my box?2019-01-23T19:58:49+00:00

Yes! You have until 2:00 pm, 3 business days prior to your delivery/shipment day to place your box on hold. You have until 2:00 pm to place your hold. The system will lock you out of your hold section after 2:00 pm. (See our schedule below for your delivery day/time cut off). If an emergency arises and you need to place a hold on your delivery after the cut off time, please contact us at SLO Veg: 805-704-8230 or email us directly at: [email protected]

We are closed weekends (Saturday & Sunday)

Your credit/debit card will be charged 1 day prior to your delivery. In an emergency situation, if your box is held after your card is charged, a credit will be placed on your account to pay for your next box.

Monday holds placed by Wednesday 2:00 pm prior week before delivery/shipment
Tuesday holds placed by Thursday 2:00 pm prior week before delivery/shipment
Wednesday holds placed by Friday 2:00 pm prior week before delivery/shipment
Thursday holds placed by Monday 2:00 pm week of delivery/shipment
Friday holds placed by Tuesday 2:00 pm week of delivery/shipment

Weekly Subscribers:

When placing your hold, please select your return date 2 day’s prior to your next desired delivery day.  Once you’ve placed your hold and saved the update, you along with SLO Veg will receive an automatic email confirming your next delivery date.

Bi-Weekly Subscribers:

If you are a bi-weekly delivery and would like to resume the following week instead of waiting two weeks for your next delivery.  Please delete the current 1st & 3rd or 2nd & 4th week schedule that you are currently on. Then update by selecting (+share) select the schedule you desire from the drop down menu and press save.  Please select your return date 2 day’s prior to your next desired delivery day.  Once you’ve placed your hold and saved the update, you along with SLO Veg will receive an automatic email confirming your next delivery date.

 

If you need to suspend your delivery indefinitely, please contact us. We can suspend your subscription and no deliveries will be sent nor will you be charged for them until you contact us again to activate your account at: ​[email protected]​ or call our accounts management line: 805-704-8230 We are closed weekends (Saturday / Sunday’s)

May I get a box every other week?2018-08-22T14:35:56+00:00

Yes, of course you can! Our program is very flexible and we want our service to work best for you. When you sign up, you can select our Weekly, Bi Weekly (every other week), or Monthly delivery options. You can always change your frequency by logging into your account and selecting your preference.

How Do I Log Into My Account?2019-01-23T20:02:54+00:00

Click “My Account” button at the top right corner of our website home page. Log into your account with your email address and password. You can utilize our SLO Veg Marketplace to add on signature local artisan items with your fresh harvest boxes, update your delivery address, update your debit/credit card payment information, box size, box frequency, and place holds.