F.A.Q.’s2024-02-05T11:06:14-08:00

Frequently Asked Questions

Do you deliver on Holidays? Does your delivery schedule change on Holidays?2024-02-16T10:03:23-08:00

There are very few holidays that will affect our customers’ delivery schedules. We do deliver most holidays. Christmas, New Year’s and Thanksgiving are the main exceptions.

When we decide to make a change to delivery schedules as a result of the holidays, we strive to make every delivery as close to its scheduled day and time as possible. If the schedule changes, we will provide at least 2 weeks notice.

We will, whenever delivery schedules are affected, notify any customers with deliveries via several methods such as posting on social media and sending emails. For this reason, it’s important to keep your account information as up to date as possible with your current phone number and email address. You should also follow us on Instagram and/or FaceBook if possible.

What happens to my delivery if the weather / roads are bad?2024-02-16T10:02:13-08:00

As we all are aware, our local weather conditions have gotten worse over the past few years. As a result, we have – on the rare occasion – encountered difficulties in making certain deliveries at certain times. We strive to make every delivery as close to its scheduled day and time as possible.

We will, whenever delivery schedules are affected, notify any customers with deliveries via several methods such as posting on social media, sending emails, and/or contacting via phone. For this reason, it’s important to keep your account information as up to date as possible with your current phone number and email address. You should also follow us on Instagram and/or FaceBook if possible. 

Are your boxes certified organic?2024-02-16T09:59:47-08:00

We can’t officially tag our boxes as “certified organic” since there are times when not every item inside is rocking that certified organic badge. Legally, when a conventionally grown produce item touches a certified organic one, that organic certification takes a backseat. We’re keeping it transparent and real with you. Green goodness with a side of honesty! 🌿✌️

What Pickup Locations are available?2024-02-16T09:57:34-08:00

When you sign up for a SLO Veg subscription by clicking on ‘Sign Up” at the top of the page, the first option is selecting a delivery day during the week. From there you are presented with home delivery or pickup locations for your selected day. We have several convenient locations (see them here) for pick up throughout SLO County, or can choose to have your box delivered directly to your home or office in most areas. Pickup locations will show details on their pickup hours and any special instructions. When you are scheduled for a box, go inside your pick up location within the scheduled pick up times, check with the front desk, sign next to your name on the list, pick up the correct box (labeled) and any additional SLO Veg Marketplace items.

Can I refer friends, neighbors and relatives? –OR– I was referred by a friend/neighbor/relative; how do I let you know that when I sign up?2024-02-16T09:46:40-08:00

Word of mouth referrals are our best friend. Once you taste the freshness of our harvests, knowing that you are supporting our local community of farmers and artisans, all while receiving healthy, sustainable produce, you’ll be telling everyone – we just know it! 

And when you do, both you and your referral will reap the benefits! We’ll give you both $10 off the first/next delivered box. All the referred person needs to do is enter coupon code FRIENDS24 when they sign up and we’ll give them $10 off their first box! (Cannot be combined with any other offer.). You earn your referral bonus of $10 off your next box delivery when they type your name in the Notes section when they sign up. It’s really that simple.

There is no limit to the number of people you can refer to SLO Veg. You will earn your bonus for each new signup that takes at least one delivery and includes your name.

Are the harvest items grown by SLO Veg?2024-02-12T11:42:41-08:00

No, we buy from local farms. This allows us to support multiple local farms and provides flexibility, variety and value to you while promoting sustainability. You can find out more about our local farms here.

How do I gift/donate a box or one of my deliveries?2024-02-12T11:40:55-08:00

Do you have a friend or relative to whom you’d like to send a box (or set up a subscription)? Or maybe you’re just looking to donate your box to someone in need?

If you have a particular person in mind for the donation, you can reach out to us and we can help you with that by gathering information about how much to donate and how frequently, as well as the recipient information. It can be set up anonymously or with a card so they know where their gift is coming from.

If you just want to donate randomly, we deliver donations every week to the SLO Food Bank. If you would like to donate your box (one time, occasionally, or on a regular basis) or donate an additional box, please contact us. We will bill you for the base price of the box. We also have set amount donations in our SLO Veg Marketplace (under Gifts & Donations) if you just want to add a donation to your shopping cart. Thank you for your generosity!

Are your products available at any of the local farmers markets?2024-02-12T11:39:11-08:00

Yes! SLO Veg has been a staple vendor at the Pismo Beach Farmers Market for years where we offer the best from local farmers as well as our Harvest Boxes and artisan goods. You can see the Pismo Beach Farmers Market schedule here (https://www.pismochamber.com/farmers-market).

How can I sign up?2024-02-07T11:10:42-08:00

It’s so simple: click ‘Sign Up’ at the top of this page or call us at 805-704-8230. If you have questions, just drop us an email at service@sloveg.com.

What days do you deliver?2024-02-07T11:10:14-08:00

We have a variety of schedules available to fit your unique needs. We deliver Tuesday-Friday each week, between 11:00 am and 6:00 pm depending on volume and weather/traffic conditions.

We service the following areas by day of the week:

  • Tuesday: SLO, 5 Cities and South County
  • Wednesday: SLO, 5 Cities and North County (Pickup locations only/no home delivery)
  • Thursday: SLO and Los Osos/Morro Bay/Cayucos
  • Friday: SLO and 5 Cities

What areas do you service?2024-02-07T11:09:46-08:00

We currently cover the majority of SLO County. Specifically, we service the following cities:

 

  • South County: Nipomo / Santa Maria / Guadalupe (+$10 delivery surcharge) / Orcutt (+$10 delivery surcharge) 
  • 5 Cities: Oceano / Arroyo Grande / Grover Beach / Pismo Beach / Shell Beach / Avila Beach 
  • San Luis Obispo
  • Los Osos
  • Morro Bay
  • Cayucos
  • North County: Santa Margarita / Atascadero / Templeton / Paso Robles

How often do you deliver?2024-02-07T11:09:20-08:00

We have a variety of schedules available to fit your unique needs. You can choose how frequently you wish to receive SLO Veg boxes:

  • Weekly
  • Every other week (Bi-Weekly – A/B schedules)
  • Every third week
  • Monthly (1st or 3rd week of each month)
  • Will-call (requires a phone call or email to set up)

We can also help you set up multiple schedules. For example: you could choose to receive our Harvest (Veg/Fruit boxes) every week, plus a Fruit (only) box only once a month.

Our delivery schedules are flexible, allowing you to add a box on a week you were not originally scheduled or change your pick up location. 

If you are going out of town or just need a break, you can place your account on a delivery hold with notice (you will receive emails reminding you of upcoming deliveries and deadlines). 

How do I know what produce is coming in my box?2024-02-07T11:08:13-08:00

Our planned items for the upcoming week’s harvest are posted on social media (FaceBook and Instagram) and our website (see Our Products/This Week’s Box) the weekend prior to delivery. We also send a weekly email newsletter – usually on Monday afternoon/evening – to all of our customers, even those not receiving a delivery for the current week. The newsletter details what is scheduled for delivery for the current week, notes organic items and exceptions to box sizes. If you are not receiving your weekly email newsletters, please reach out to us and verify your email address or check your spam folder.

We reserve the right to change the contents depending on availability and quality as we strive to ensure you receive only the best local harvests.

You can reach out to us if you want to customize your delivery based on the current week’s harvest, or even choose to add a box on an off-week!

When will I be billed for my delivery?2024-02-07T11:07:49-08:00

Our system is automated to attempt the charge for your scheduled delivery the day prior to delivery. This way, if your payment is declined we have time to contact you for an alternate payment method. You will also receive an email notification. If we are unable to reach you, your delivery may be suspended until your payment information is updated. If your credit card payment does not go through/declines, our system will continue each night to attempt to bill your card until your payment processes. If you get a new credit/debit card, make sure to update your payment information in your account to avoid any disruption with payments and to ensure the delivery of your box. If you experience credit card fraud or other payment issues, please contact us ASAP.

Can you deliver a box to my business / office?2024-02-07T11:06:03-08:00

Absolutely! When signing up, just let us know in the comments/notes the name of the business and any special instructions such as operating hours or special delivery instructions.

If you would like to set up your company as a single delivery location and allow employees to place their separate, individual orders, please reach out to us.

What payment methods do you accept?2024-02-07T11:05:16-08:00

SLO Veg accepts major credit cards (Visa, MasterCard, American Express, Discover) including debit cards that also act as credit cards. We also accept ACH or eCheck where the funds are deducted from your bank account.

We do not currently accept EBT or SNAP, but we’re checking into this for the future.

What is your pricing?2024-01-19T10:55:47-08:00

Our current pricing for both Fruit and Harvest Boxes:

Itty Bitty: $36

Small: $41

Medium: $46

Large: $51

If you would like to add additional items to your order such as fish, bread, seasonings, etc., check out our marketplace! These items are individually priced and will be added to your order total at checkout.

There is no delivery surcharge for picking up your orders at one of our pick up locations. Home deliveries will incur a $3 fee for orders over $35.00. Deliveries under $35.00 will be subject to a $10 delivery fee.

What’s the difference between a Fruit Box and a Harvest Box?2024-02-07T11:00:04-08:00

We offer two different box configurations. You can also request a custom mix such as vegetable only, or 50/50 vegetable/fruit – just let us know!

Our fruit boxes consist solely of a variety of seasonal fruits while our harvest boxes contain both fruit and vegetable offerings. You can also choose for your harvest box to only contain vegetables if you prefer that as opposed to a mix. There are generally two to four types of fruit offered in each harvest box while the rest is composed of veggies.

Our harvest boxes are the most popular, and some of our subscribers prefer to purchase both a fruit and harvest box each week.

Both are great for different reasons, if you’re someone that wants fresh produce around but doesn’t necessarily have the time or will to prep and cook food often, fruit boxes are a great option.

What can I do with my Empty Boxes?2024-01-19T10:47:38-08:00

We are devoted to recycling in accordance with you sustainability initiative. If you have empty boxes, we’d love to take them off your hands to reuse them! Just set your unfolded box(es) out on your doorstep or preferred delivery location and we’ll pick them up when dropping off your box. If you get your box through a pick-up location, please return old boxes to the “box return” crate. You can also stop by our warehouse to drop off old boxes if convenient.

 

How It Works Quick Overview2024-01-19T10:54:52-08:00

Delivery and Pick-up: When signing up for your produce box delivery, you may choose which day works best for you to receive your produce. Our home delivery window each day is from the hours of 9am to 6pm. We also offer “pick-up locations” which are local community spots that can sometimes offer more convenience for those of us with complex schedules. For instance, if you’re a regular at JoeBella Cafe in Atascadero, you can opt to have your box delivered there and grab it with your afternoon cappuccino. As always, if you’d prefer to pick up from our location, that’s also an option that we’d be happy to help set up. The delivery windows for our pick-up locations vary from site to site, so make note of this window as there is no reimbursement for forgotten boxes.

Weekly Newsletters: Every Monday, we send out our weekly Newsletter which contains information on box contents for the week, fish offerings, recipe ideas, and any promotional announcements or updates. These Newsletters also have important information regarding holiday schedules and even “Flash Sales” which are discounted prices on extra items in our inventory and “Hot Deals.”  If you miss a Newsletter, no worries, all of our previous Newsletters are uploaded to our website for you to access.

Social Media: Connect with us on social media to interact with our team and farmers, learn about our unique offerings, and share the many ways you’re utilizing your SLO Veg Produce. We also announce the coming week’s box offerings on our Instagram every Friday afternoon if you can’t wait for the Monday Newsletter.

Follow: @sloveg on instagram

Referral Program: We currently offer a referral program for all of our subscribers that we call, “Refer One / Save Some”. If you refer your friends and they sign up, you both receive a $10 credit to use towards SLO Veg subscriptions. There is no limit on this discount so get out there and talk us up! Make sure to tell your friends to share your name in their sign up in order for you to receive the savings.

What is the SLO Veg Marketplace?2024-01-19T10:48:14-08:00

The SLO Veg Marketplace is where you can select any additional grocery items to add to your delivery. We offer items such as fish, sourdough bread, farm fresh eggs, seaweed, chocolates, and so much more! The best part, all of these goods are locally sourced and produced here in the Central Coast.

We’re always on the lookout for more artisanal partners to sell with us and help expand our marketplace, so make sure to stay connected with us to get the latest scoop on new offerings. 

Check out the SLO Veg Marketplace items (with many more to come) here:

SLO Veg Marketplace

Does SLO Veg Have A Guarantee?2024-01-19T10:54:39-08:00

Each item that’s placed in your harvest or fruit box has been freshly picked by our farmers and hand inspected by our team. We live by the rule “if we wouldn’t buy it in the store, it doesn’t belong in the box.” That said, there may be the occasional blemish or dirt smudge on your produce. At SLO Veg, we see this as a sign of freshness but know it’s not to everyone’s liking.

Please, taste your produce before contacting us to replace it. If you’re still not satisfied with an item in your box, please let us know via phone or email and we’ll work on replacing your items at our earliest convenience or with your next delivery. We’re dedicated to offering only the best to our subscribers and value your feedback!

Are Gift Boxes and Gift Certificates available for purchase?2024-01-19T10:55:07-08:00

Yes! If you’re wanting to gift someone some celebratory produce, head over to our marketplace where you can select a gift certificate of your choosing. If you’d prefer to send a box instead of a gift certificate, reach out to us via phone and we’ll set up a delivery directly to the recipient’s doorstep! If you’d prefer to deliver the produce box yourself, you can always request to pick it up at our location instead.

What if I forget to pick up my box at a pickup location?2024-01-19T10:48:58-08:00

We get it! Busy schedules can be hectic and sometimes, produce is left behind.

If you forgot to retrieve your box at your designated pickup location, please call your pickup site ASAP to see if they still have your box. If so, ask if they could save your box for you to retrieve — provide details on how soon you can pick up your order — sooner is always better.

Unfortunately, SLO Veg is not responsible for replacing forgotten boxes nor can we issue credit under these circumstances.

When will I be charged for my box?2024-01-19T10:49:08-08:00

Our system will automatically bill your credit/debit card 1 day prior to delivery/shipment. If your credit card payment does not go through/declines, our system will continue each night to attempt to bill your card until your payment processes. If you get a new credit/debit card, make sure to update your payment information in your account to avoid any disruption with payments and to ensure the delivery of your box. Should your card be declined, our system will send an auto-generated email to notify you that the order was not received and that there was an issue with payment.