Frequently Asked Questions
SLO Veg wants you to be delighted with every delivery. Towards that end, we’re always happy to offer free customization options to meet our subscribers dietary preferences. We send a weekly email newsletter that details the upcoming week’s harvest items to be delivered. We also post to social media (Instagram and Facebook) the weekend prior so you can use this information to customize your upcoming delivery.
If you have dietary restrictions/allergies or would prefer not to receive certain items that we offer, reach out to us via phone or email and we’ll make a note to not add these items in your delivery – either one time or on a permanent basis. You can also let us know which items you like and would prefer to substitute instead. If you would like additional quantities of certain items, reach out and we can help (e.g. Add a pint of berries during season)! Customization is not available directly on our platform at this time.
There are very few holidays that will affect our customers’ delivery schedules. We do deliver most holidays. Christmas, New Year’s and Thanksgiving are the main exceptions.
When we decide to make a change to delivery schedules as a result of the holidays, we strive to make every delivery as close to its scheduled day and time as possible. If the schedule changes, we will provide at least 2 weeks notice.
We will, whenever delivery schedules are affected, notify any customers with deliveries via several methods such as posting on social media and sending emails. For this reason, it’s important to keep your account information as up to date as possible with your current phone number and email address. You should also follow us on Instagram and/or FaceBook if possible.
As we all are aware, our local weather conditions have gotten worse over the past few years. As a result, we have – on the rare occasion – encountered difficulties in making certain deliveries at certain times. We strive to make every delivery as close to its scheduled day and time as possible.
We will, whenever delivery schedules are affected, notify any customers with deliveries via several methods such as posting on social media, sending emails, and/or contacting via phone. For this reason, it’s important to keep your account information as up to date as possible with your current phone number and email address. You should also follow us on Instagram and/or FaceBook if possible.
Yes! You may have numerous subscriptions in your account, even on different schedules. All subscriptions use the same delivery information. If you need another subscription with different delivery information, or if you have trouble adding subscriptions to your account, please contact us via email or phone.
We can’t officially tag our boxes as “certified organic” since there are times when not every item inside is rocking that certified organic badge. Legally, when a conventionally grown produce item touches a certified organic one, that organic certification takes a backseat. We’re keeping it transparent and real with you. Green goodness with a side of honesty! 🌿✌️
When you sign up for a SLO Veg subscription by clicking on ‘Sign Up” at the top of the page, the first option is selecting a delivery day during the week. From there you are presented with home delivery or pickup locations for your selected day. We have several convenient locations (see them here) for pick up throughout SLO County, or can choose to have your box delivered directly to your home or office in most areas. Pickup locations will show details on their pickup hours and any special instructions. When you are scheduled for a box, go inside your pick up location within the scheduled pick up times, check with the front desk, sign next to your name on the list, pick up the correct box (labeled) and any additional SLO Veg Marketplace items.
Word of mouth referrals are our best friend. Once you taste the freshness of our harvests, knowing that you are supporting our local community of farmers and artisans, all while receiving healthy, sustainable produce, you’ll be telling everyone – we just know it!
And when you do, both you and your referral will reap the benefits! We’ll give you both $10 off the first/next delivered box. All the referred person needs to do is enter coupon code FRIENDS24 when they sign up and we’ll give them $10 off their first box! (Cannot be combined with any other offer.). You earn your referral bonus of $10 off your next box delivery when they type your name in the Notes section when they sign up. It’s really that simple.
There is no limit to the number of people you can refer to SLO Veg. You will earn your bonus for each new signup that takes at least one delivery and includes your name.
By logging into your member account, you can select the “Delivery Hold” tab (look for the “tabs” below “My Account”) and set up to three (3) unique Delivery Hold periods at a time. Be sure to hit Save when your adjustments are complete. You will receive an email confirmation for your hold(s) along with your next scheduled delivery date.
If you’re unsure when you will return, you can set an extended hold and then adjust/cancel the hold when you have more information. No charges or deliveries will be made while your account is on hold.
First log in to your member account by clicking the ‘Log-in’ button at the top right of the page at sloveg.com. Then look for the panel on the right side and click on the “Change” button to the right of your Subscription. Adjust your schedule to the opposite bi-weekly schedule (A⟺B) and be sure to select SAVE when done. You will receive an email confirmation of the change.
Just a heads-up, though – the system’s only up for a schedule change according to our cutoff deadlines for changes. To check out when your next delivery is happening, check the “Next Distribution” noted on the right side panel. Of course, you are always free to contact us for help.
Visit www.sloveg.com and click the Log-In button in the upper right.
If you have forgotten your password click the ‘forgot password’ link to receive an email with instructions on resetting your password. If your email address has changed or you have additional issues, please reach out to us.
From your Member Account, you can change your pick-up location, credit card info, email and address, box size and day of delivery, as well as shop for additional items from our SLO Veg Marketplace.
No, we buy from local farms. This allows us to support multiple local farms and provides flexibility, variety and value to you while promoting sustainability. You can find out more about our local farms here.
Do you have a friend or relative to whom you’d like to send a box (or set up a subscription)? Or maybe you’re just looking to donate your box to someone in need?
If you have a particular person in mind for the donation, you can reach out to us and we can help you with that by gathering information about how much to donate and how frequently, as well as the recipient information. It can be set up anonymously or with a card so they know where their gift is coming from.
If you just want to donate randomly, we deliver donations every week to the SLO Food Bank. If you would like to donate your box (one time, occasionally, or on a regular basis) or donate an additional box, please contact us. We will bill you for the base price of the box. We also have set amount donations in our SLO Veg Marketplace (under Gifts & Donations) if you just want to add a donation to your shopping cart. Thank you for your generosity!
Yes! SLO Veg has been a staple vendor at the Pismo Beach Farmers Market for years where we offer the best from local farmers as well as our Harvest Boxes and artisan goods. You can see the Pismo Beach Farmers Market schedule here (https://www.pismochamber.com/farmers-market).
It’s so simple: click ‘Sign Up’ at the top of this page or call us at 805-704-8230. If you have questions, just drop us an email at service@sloveg.com.
We have a variety of schedules available to fit your unique needs. We deliver Tuesday-Friday each week, between 11:00 am and 6:00 pm depending on volume and weather/traffic conditions.
We service the following areas by day of the week:
- Tuesday: SLO (West), 5 Cities
- Wednesday: Trust Automation Employees (SLO), North County (Pickup locations only/no home delivery)
- Thursday: SLO (Central) and Los Osos/Morro Bay/Cayucos
- Friday: SLO (East) and 5 Cities
We currently cover the majority of SLO County. Specifically, we service the following cities:
- 5 Cities & South: Oceano / Arroyo Grande / Grover Beach / Pismo Beach / Shell Beach / Avila Beach / Nipomo
- San Luis Obispo
- Los Osos
- Morro Bay
- Cayucos
- Cambria/Harmony
- North County: Santa Margarita / Atascadero / Templeton / Paso Robles
We have a variety of schedules available to fit your unique needs. You can choose how frequently you wish to receive SLO Veg boxes:
- Weekly
- Every other week (Bi-Weekly – A/B schedules)
- Every third week
- Monthly (1st or 3rd week of each month)
- Will-call (requires a phone call or email to set up)
We can also help you set up multiple schedules. For example: you could choose to receive our Harvest (Veg/Fruit boxes) every week, plus a Fruit (only) box only once a month.
Our delivery schedules are flexible, allowing you to add a box on a week you were not originally scheduled or change your pick up location.
If you are going out of town or just need a break, you can place your account on a delivery hold with notice (you will receive emails reminding you of upcoming deliveries and deadlines).
Our planned items for the upcoming week’s harvest are posted on social media (FaceBook and Instagram) and our website (see Our Products/This Week’s Box) the weekend prior to delivery. We also send a weekly email newsletter – usually on Monday afternoon/evening – to all of our customers, even those not receiving a delivery for the current week. The newsletter details what is scheduled for delivery for the current week, notes organic items and exceptions to box sizes. If you are not receiving your weekly email newsletters, please reach out to us and verify your email address or check your spam folder.
We reserve the right to change the contents depending on availability and quality as we strive to ensure you receive only the best local harvests.
You can reach out to us if you want to customize your delivery based on the current week’s harvest, or even choose to add a box on an off-week!
Our system is automated to attempt the charge for your scheduled delivery the day prior to delivery. This way, if your payment is declined we have time to contact you for an alternate payment method. You will also receive an email notification. If we are unable to reach you, your delivery may be suspended until your payment information is updated. If your credit card payment does not go through/declines, our system will continue each night to attempt to bill your card until your payment processes. If you get a new credit/debit card, make sure to update your payment information in your account to avoid any disruption with payments and to ensure the delivery of your box. If you experience credit card fraud or other payment issues, please contact us ASAP.
Of course! Life happens and we all travel, take breaks, or have to reprioritize due to emergencies. We do send email reminders with our cutoff deadlines for pausing your individual deliveries. We appreciate you noting and honoring our cutoff deadlines as we try to order from our farmers and artisans based on upcoming orders. In this manner we can keep down costs and waste.
You can place holds on your deliveries via the member’s area:
- Log into your member account.
- Select the “Delivery Hold” tab (look for the “tabs” below “My Account”) and set up to three (3) unique Delivery Hold periods at a time.
- Be sure to hit SAVE when your adjustments are complete.
- You will receive an email confirmation for your hold(s) along with your next scheduled delivery date.
If you’re unsure when you will return, you can set an extended hold and then adjust/cancel the hold when you have more information.
You will receive an email confirmation of your hold request. You can set up to three separate hold periods which is useful if you travel frequently. Alternatively, you can contact us to assist you with your hold.
While your account is on hold you will not receive any deliveries or be charged, but you will still receive SLO Veg emails.
SLO Veg has no lengthy contracts or commitments. You may cancel at any time (with seven business days notice), even after receiving only one box. There is currently no method to cancel your account online; just reach out to us and be sure to include the full name on your account.
You are also able to cancel (“Pause” or “Hold”) individual deliveries with notice when you are going to be out of the area or simply need to take a break. See more information for pausing your deliveries here.
Reactivating your account is easy! Just reach out to let us know when you are ready to start eating healthy again and we can restart your account in a matter of minutes (assuming you did not previously request a complete deletion of your account/records).
Reactivating your account is easy! Just reach out to let us know when you are ready to start eating healthy again and we can restart your account in a matter of minutes (assuming you did not previously request a complete deletion of your account/records).
Absolutely! When signing up, just let us know in the comments/notes the name of the business and any special instructions such as operating hours or special delivery instructions.
If you would like to set up your company as a single delivery location and allow employees to place their separate, individual orders, please reach out to us.
SLO Veg accepts major credit cards (Visa, MasterCard, American Express, Discover) including debit cards that also act as credit cards. We also accept ACH or eCheck where the funds are deducted from your bank account.
We do not currently accept EBT or SNAP, but we’re checking into this for the future.
If you would like a box but are uninterested in receiving regular deliveries, you can set up an account and let us know immediately. We will switch your account to a will-call delivery schedule. From that point, you can request a delivery when it’s convenient for you. Feel free to contact us for more details.
We’re always happy to offer customization options to meet our subscribers dietary preferences. If you have an allergy or would prefer not to receive certain items that we offer, reach out to us via phone or email and we’ll make a note to not add these items in your delivery. You can also let us know which items you like and would prefer to substitute instead.
Our current pricing for both Fruit and Harvest Boxes:
Itty Bitty: $36
Small: $41
Medium: $46
Large: $51
If you would like to add additional items to your order such as fish, bread, seasonings, etc., check out our marketplace! These items are individually priced and will be added to your order total at checkout.
There is no delivery surcharge for picking up your orders at one of our pick up locations. Home deliveries will incur a $3 fee for orders over $35.00. Deliveries under $35.00 will be subject to a $10 delivery fee.
We offer four (4) different sizes of Harvest Boxes and Fruit Boxes for your convenience.
We offer two different box configurations: our Harvest Box which is a mix of vegetables and fruit (about 2-4 types of fruit, the remainder vegetables) and our Fruit Box which is fruit only. You can also request a custom mix such as vegetable only, or 50/50 vegetable/fruit – just let us know!
- Itty Bitty Box: $36.00
- Our Itty Bitty size generally contains 8-11 items in it each week in smaller quantities while our small, medium, and large sizes contain 10-14 items each week in varied weights and quantities.
- Small Box: $41.00
- Our Small size contains 10-14 items each week in varied weights and quantities.
- Medium Box: $46.00
- Our Medium size contains 10-14 items each week in varied weights and quantities.
- Large Box: $51.00
- Our Large size contains 10-14 items each week in varied weights and quantities.
When deciding which size box to purchase, we advise that you consider how many people you’re intending to serve, and the quantity of produce you typically add to your meals.
Here’s our breakdown of how many people each fruit/harvest box size suits:
- Itty Bitty: 1-2 people
- Small: 2-4 people
- Medium: 3-5 people
- Large: 4-7 people.
IMPORTANT NOTE: These are not one-size-fits-all determinations of how much each box will provide. We are happy to work with you to find the size/frequency combination that works for your needs. You can always change your box size or your delivery frequency (or both) if you are unsatisfied with the quantity of food you’re receiving.
To change your pickup location, reach out to us via phone or email and we’ll help you set up this change. If you reached out to us through email, make sure you receive email confirmation of your new pickup site.
Monthly subscriptions are delivered within the first full week or the third full week of the month – depending on your chosen schedule. Your box will be sent on your selected delivery day within that week.
CALENDARS–
Monthly Delivery – 1st week of the Month:
Monthly Delivery – 3rd Week of the Month:
Delivery Every Three Weeks:
We offer two different box configurations. You can also request a custom mix such as vegetable only, or 50/50 vegetable/fruit – just let us know!
Our fruit boxes consist solely of a variety of seasonal fruits while our harvest boxes contain both fruit and vegetable offerings. You can also choose for your harvest box to only contain vegetables if you prefer that as opposed to a mix. There are generally two to four types of fruit offered in each harvest box while the rest is composed of veggies.
Our harvest boxes are the most popular, and some of our subscribers prefer to purchase both a fruit and harvest box each week.
Both are great for different reasons, if you’re someone that wants fresh produce around but doesn’t necessarily have the time or will to prep and cook food often, fruit boxes are a great option.
Please call or email us to switch your delivery day. Make sure that you receive confirmation from us that this change has been made.
We offer weekly, bi-weekly, every third week, and once a month schedules for receiving a box and/or marketplace items. If you wish to change your current schedule to a different frequency, go into your personal SLO Veg account and adjust your preferences accordingly.
If you are receiving a delivery on a bi-weekly basis and would like to change the weeks that you are receiving a box (for example: if you’re getting a delivery during the 1st and 3rd weeks of the month and would like to switch to the 2nd and 4th weeks), go into your account and delete the schedule that you are currently on, then update by selecting “+share”, select your preferred schedule and press Save. Once your transaction is saved, your next delivery day will be posted. Make sure you get a confirmation email stating that your changes have been processed.
Bi-Weekly A Calendar
Bi-Weekly B Calendar
To change your box size, Click on the “My Account” button at the top right corner of our website home page. Be sure to make any changes before 2:00 pm, 3 business days prior to your delivery. After 2:00 pm the system will lock you out and you will not be able to make any changes.
To update your address, reach out to us via phone or email and let us know what your new address is along with any other delivery notes that will help our drivers get your produce to the right place. We’ll follow up with confirmation that your new information is updated and saved.
We are devoted to recycling in accordance with you sustainability initiative. If you have empty boxes, we’d love to take them off your hands to reuse them! Just set your unfolded box(es) out on your doorstep or preferred delivery location and we’ll pick them up when dropping off your box. If you get your box through a pick-up location, please return old boxes to the “box return” crate. You can also stop by our warehouse to drop off old boxes if convenient.
From the Member’s area (log in):
Step 1: Click “Manage Payments” from the upper right corner of the member’s area
Step 2: Select (•) Debit on Delivery under the Automatic Renewal Charges tab. Hit Continue.
Step 3: Select (•) Automatically Recurring Payments – Debit/Credit Card under the Update Details tab.
Hit Continue.
Step 4: Fill in new credit card information.
Step 5: Select Save.
You’re all set! Your updated payment method will be used moving forward.
Delivery and Pick-up: When signing up for your produce box delivery, you may choose which day works best for you to receive your produce. Our home delivery window each day is from the hours of 9am to 6pm. We also offer “pick-up locations” which are local community spots that can sometimes offer more convenience for those of us with complex schedules. For instance, if you’re a regular at JoeBella Cafe in Atascadero, you can opt to have your box delivered there and grab it with your afternoon cappuccino. As always, if you’d prefer to pick up from our location, that’s also an option that we’d be happy to help set up. The delivery windows for our pick-up locations vary from site to site, so make note of this window as there is no reimbursement for forgotten boxes.
Weekly Newsletters: Every Monday, we send out our weekly Newsletter which contains information on box contents for the week, fish offerings, recipe ideas, and any promotional announcements or updates. These Newsletters also have important information regarding holiday schedules and even “Flash Sales” which are discounted prices on extra items in our inventory and “Hot Deals.” If you miss a Newsletter, no worries, all of our previous Newsletters are uploaded to our website for you to access.
Social Media: Connect with us on social media to interact with our team and farmers, learn about our unique offerings, and share the many ways you’re utilizing your SLO Veg Produce. We also announce the coming week’s box offerings on our Instagram every Friday afternoon if you can’t wait for the Monday Newsletter.
Follow: @sloveg on instagram
Referral Program: We currently offer a referral program for all of our subscribers that we call, “Refer One / Save Some”. If you refer your friends and they sign up, you both receive a $10 credit to use towards SLO Veg subscriptions. There is no limit on this discount so get out there and talk us up! Make sure to tell your friends to share your name in their sign up in order for you to receive the savings.
The SLO Veg Marketplace is where you can select any additional grocery items to add to your delivery. We offer items such as fish, sourdough bread, farm fresh eggs, seaweed, chocolates, and so much more! The best part, all of these goods are locally sourced and produced here in the Central Coast.
We’re always on the lookout for more artisanal partners to sell with us and help expand our marketplace, so make sure to stay connected with us to get the latest scoop on new offerings.
Check out the SLO Veg Marketplace items (with many more to come) here:
Each item that’s placed in your harvest or fruit box has been freshly picked by our farmers and hand inspected by our team. We live by the rule “if we wouldn’t buy it in the store, it doesn’t belong in the box.” That said, there may be the occasional blemish or dirt smudge on your produce. At SLO Veg, we see this as a sign of freshness but know it’s not to everyone’s liking.
Please, taste your produce before contacting us to replace it. If you’re still not satisfied with an item in your box, please let us know via phone or email and we’ll work on replacing your items at our earliest convenience or with your next delivery. We’re dedicated to offering only the best to our subscribers and value your feedback!
Yes! If you’re wanting to gift someone some celebratory produce, head over to our marketplace where you can select a gift certificate of your choosing. If you’d prefer to send a box instead of a gift certificate, reach out to us via phone and we’ll set up a delivery directly to the recipient’s doorstep! If you’d prefer to deliver the produce box yourself, you can always request to pick it up at our location instead.
You may cancel at any time (with seven business days notice). There is currently no method to cancel your account online; just reach out to us and be sure to include the full name on your account.
You are also able to cancel (“Pause” or “Hold”) individual deliveries with notice when you are going to be out of the area or simply need to take a break. You can find out how to place a hold on deliveries here.
And reactivating your account is easy! Just reach out to let us know when you are ready to start eating healthy again and we can restart your account in a matter of minutes (assuming you did not previously request a complete deletion of your account/records).
Should you send an email to cancel, please ask for a confirmation email to ensure that we received and processed your cancellation. We always value and appreciate our customer feedback and may follow up with you regarding your reasons for your cancellation.
We get it! Busy schedules can be hectic and sometimes, produce is left behind.
If you forgot to retrieve your box at your designated pickup location, please call your pickup site ASAP to see if they still have your box. If so, ask if they could save your box for you to retrieve — provide details on how soon you can pick up your order — sooner is always better.
Unfortunately, SLO Veg is not responsible for replacing forgotten boxes nor can we issue credit under these circumstances.
Our system will automatically bill your credit/debit card 1 day prior to delivery/shipment. If your credit card payment does not go through/declines, our system will continue each night to attempt to bill your card until your payment processes. If you get a new credit/debit card, make sure to update your payment information in your account to avoid any disruption with payments and to ensure the delivery of your box. Should your card be declined, our system will send an auto-generated email to notify you that the order was not received and that there was an issue with payment.
If you decide to take a breather from receiving your fresh goodies, your upcoming box will wait patiently until your next scheduled delivery day, following your current schedule. For the weekly folks, it’s the following week; for the bi-weekly, every third week or monthly crew, it aligns with your next rotation date. To ensure that you get your box on your preferred delivery day, make sure to select your return date 2 days prior to your next desired delivery day. You will receive confirmation via email on your next delivery date.
Bi-Weekly Subscribers:
Here’s a cool tip if you’re on the bi-weekly track: you can tweak your schedule and receive your next box the very next week and then alternate from there. Just a heads-up, though – the system’s only up for a schedule shuffle when you’re hitting pause on your very next delivery. To check out when your next delivery is happening, check the “Next Distribution” noted on the right side panel.